Privacy Policy

Last updated: May 8, 2026

1. Introduction

Sophisticated Stone Inc. respects your privacy and is committed to protecting personal information provided by website visitors, customers, contractors, designers, architects, fabricators, installers, and other users of this website.

By accessing this website, submitting an inquiry, requesting a quote, scheduling a showroom visit, communicating with us, or using our online services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

We may collect personal information that you voluntarily provide through this website, contact forms, quote requests, appointment requests, email communications, phone calls, text messages, or other business interactions, including:

• name;
• email address;
• phone number;
• company name;
• project type or project details;
• preferred materials, colors, finishes, or slab selections;
• messages submitted through contact forms;
• appointment or showroom visit requests;
• files, images, plans, or documents submitted through website forms, where applicable.

We may also collect certain technical and usage information automatically when you visit the website, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time spent on the website;
• referral source;
• cookie and tracking data;
• general website interaction data.

3. How We Use Information

Sophisticated Stone Inc. may use collected information for reasonable business purposes, including to:

• respond to inquiries and quote requests;
• schedule showroom visits or appointments;
• provide customer service and project support;
• communicate about products, availability, selections, and services;
• process or support business transactions;
• improve website functionality, content, and user experience;
• analyze website traffic and performance;
• maintain internal business records;
• send product updates, promotional messages, or marketing communications where permitted by law;
• protect the website, business operations, customers, and users;
• comply with legal, regulatory, accounting, or contractual obligations.

4. Cookies and Tracking Technologies

This website may use cookies, pixels, tags, analytics scripts, and similar technologies to improve performance, understand visitor behavior, support advertising, and enhance the user experience.

These technologies may be used for:

• website functionality;
• traffic analytics;
• performance monitoring;
• remarketing or advertising campaigns;
• security and spam prevention;
• understanding how visitors interact with the website.

You may disable or manage cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.

5. Analytics, Advertising, and Third-Party Tools

Sophisticated Stone Inc. may use third-party tools and service providers to support website analytics, advertising, hosting, forms, security, customer communications, inventory display, and business operations.

These third-party tools may include, without limitation:

• Google Analytics or similar analytics platforms;
• Meta/Facebook Pixel or similar advertising technologies;
• Microsoft Clarity or similar website behavior tools;
• website hosting and security providers;
• contact form, CRM, email, or scheduling tools;
• inventory or product display platforms;
• social media platforms and embedded content providers.

Third-party providers may collect information in accordance with their own privacy policies. Sophisticated Stone Inc. is not responsible for the independent privacy practices, security practices, or content of third-party websites, platforms, or services.

6. How We Share Information

Sophisticated Stone Inc. does not sell personal information. We may share information only as reasonably necessary for business, operational, legal, service-related, or customer support purposes.

Information may be shared with:

• website hosting providers;
• analytics and advertising partners;
• CRM, email, scheduling, or communication platforms;
• service providers assisting with customer inquiries or project support;
• inventory, showroom, product display, or digital platform providers;
• suppliers, manufacturers, distributors, or logistics providers when needed to support an inquiry or transaction;
• legal, accounting, insurance, or compliance advisors;
• governmental, regulatory, or law enforcement authorities when required by law.

7. Supplier, Manufacturer, and Product Information

In connection with product inquiries, slab selections, availability requests, special orders, logistics, or project support, we may reference, receive, or share limited product-related information with suppliers, manufacturers, distributors, vendors, logistics providers, or other relevant business partners.

We do not intentionally provide unnecessary personal information to suppliers or third parties beyond what is reasonably required for legitimate business, customer service, operational, or transaction-related purposes.

8. Communications

By submitting an inquiry, contact form, quote request, appointment request, or similar communication, you authorize Sophisticated Stone Inc. to contact you using the information provided. Communications may include email, phone, text message, or other reasonable business communication methods, subject to applicable law.

If you receive marketing communications from us, you may opt out by following the unsubscribe instructions included in the message, where applicable, or by contacting us directly.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission, website operation, or electronic storage is completely secure. Sophisticated Stone Inc. cannot guarantee absolute security of information transmitted through this website or other digital communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, respond to inquiries, maintain business records, provide services, resolve disputes, comply with legal obligations, and support legitimate business needs.

11. California Privacy Rights

California residents may have certain rights regarding personal information, subject to applicable law. These rights may include the right to request:

• access to categories or specific pieces of personal information collected;
• correction of inaccurate personal information;
• deletion of personal information, subject to legal exceptions;
• information about categories of personal information disclosed for business purposes;
• information about whether personal information is sold or shared as defined by applicable law;
• the ability to opt out of certain uses of personal information where required by law.

Sophisticated Stone Inc. does not sell personal information. If applicable law defines certain advertising or analytics activities as “sharing,” users may contact us to request additional information or exercise applicable rights.

12. Children’s Privacy

This website is intended for general business and consumer audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

13. External Links and Third-Party Websites

This website may contain links to external websites, social media pages, supplier websites, manufacturer resources, inventory platforms, or third-party services. Sophisticated Stone Inc. is not responsible for the privacy practices, security, content, accuracy, availability, or policies of external websites or services.

Use of third-party websites or services is at your own risk and may be subject to separate terms and privacy policies.

14. International Visitors

This website is operated from the United States. If you access the website from outside the United States, you understand that information may be processed and stored in the United States or other jurisdictions where our service providers operate.

15. Do Not Track Signals

Some browsers may transmit “Do Not Track” signals. Because there is no uniform industry standard for responding to such signals, this website may not respond to “Do Not Track” requests. Users may manage cookies and tracking technologies through browser settings or available third-party controls.

16. Updates to This Privacy Policy

Sophisticated Stone Inc. reserves the right to modify, update, or replace this Privacy Policy at any time without prior notice. Updates will be posted on this page with a revised “Last updated” date. Continued use of the website following any changes constitutes acknowledgment of the revised Privacy Policy.

17. Contact Information

For questions regarding this Privacy Policy or to submit a privacy-related request, please contact Sophisticated Stone Inc. through the contact information available on this website.